Last Updated: July 22, 2025

This Privacy Policy (“Policy”) describes how Velocity Automation Solutions, LLC. (“Velocity Automation Solutions,” “we,” “us” or “our”) collects, uses, stores, discloses and protects your information when you use our website, our software and any other services we provide (collectively, the “Services”). By using the Services, you consent to the practices described in this Policy.

1. Information We Collect

1.1 Personal Contact Information

Name, company name, address, phone number, email address when you express interest in or register for the Services.

1.2 Billing Information

Billing name and address, credit card number, number of employees using the Services.

1.3 Data, Diagnostic & Login Information

Data you upload, create or store (company descriptions, logos, photos, custom emails, user IDs).

With your permission, crash reports and system logs.

Login cookies stored locally to streamline authentication.

1.4 Analytics Information

Browser type, browser language, IP address, pages viewed and links clicked, collected via cookies and web beacons.

1.5 Geo-Location Information

We do not collect real-time geo-location without your explicit permission.

2. How We Use Your Information

Deliver and Improve Services

Administer, maintain and enhance our Services using Personal Contact, Data, Diagnostic and Login Information.

Analyze Analytics Information for technical administration and functionality improvements.

Billing

We do not store your Billing Information. We use Stripe to process all payment transactions.

Marketing and Training Material

Use Personal Contact Information and Analytics Information to send updates, product announcements and promotional offers.

Use Data and Analytics Information, in aggregated or anonymized form, to train internal models and develop new features.

No Sale of Personal Information

We do not sell, rent or trade your Personal Contact Information or any other private data to third parties.

3. Sharing & Disclosure of Information

3.1 Third-Party Applications and Linking

You may link your Data to third-party sites (Facebook, Twitter, LinkedIn). We are not responsible for how those sites use your Data.

3.2 Service Providers and Business Partners

We share information with trusted third parties who perform services on our behalf (data storage, analytics, payment processing). They are contractually bound to protect your information.

3.3 Marketing and Publicity

With your consent, we may identify you as a customer and use your name and logo in our website and marketing materials.

3.4 Legal Compliance and Protection

We may disclose information to comply with legal obligations, investigate fraud or protect our rights, safety or property.

3.5 Business Transitions

In the event of a merger, acquisition or sale of assets, your information may be transferred as part of the transaction, subject to this Policy.

4. Third-Party Integrations

We offer integrations with the following third-party services, which you may connect to your Velocity Automation Solutions account to extend functionality:

Clio

Google (e.g. Google Calendar, Google Drive)

Facebook Messenger

Zapier

QuickBooks (Intuit)

TikTok

Slack

Stripe

What This Means for Your Data

When you enable an integration, certain data (contact names, email addresses, calendar events, invoices, chat messages, payment details) will be shared with the selected service.

You control which integrations are active and can disconnect any integration at any time in your account settings.

Our Responsibility

We do not control how those third parties use, store or secure your data once it is shared with them.

Please review each provider’s privacy policy for details on their data practices:

Clio – https://www.clio.com/privacy/

Google – https://policies.google.com/privacy

Facebook Messenger – https://www.facebook.com/privacy/explanation

Zapier – https://zapier.com/privacy/

QuickBooks – https://www.intuit.com/privacy/

TikTok – https://www.tiktok.com/legal/privacy-policy

Slack – https://slack.com/privacy-policy

Stripe – https://stripe.com/privacy

5. Data Storage, Security and Retention

Your information is stored on secure servers in the United States. Internet routing may cause data to pass through other countries.

We retain your information as long as your account is active or as needed to provide the Services. Upon account deletion, we will remove your Data from active servers, though backups may persist for a limited time.

6. Your Rights (GDPR, CCPA)

EU/UK/EEA/Switzerland Residents – You may have rights to access, rectify, erase, restrict processing, object to processing or port your Personal Data under GDPR.

California Residents – Under the CCPA, you may request access to, deletion of or information about how we use your personal information.

7. Changes to This Privacy Policy

We may modify this Policy at any time. If material changes occur, we will notify you by email or by posting notice on our website prior to the change taking effect. You are responsible for reviewing this Policy regularly.

8. Questions, Complaints and Contact

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: [email protected]

Mail:
Velocity Automation Solutions, LLC.
Attn: Privacy Officer
380 Novavista Dr
Winnipeg, Manitoba

Thank you for trusting Velocity Automation Solutions with your information. We are committed to keeping it safe and using it responsibly.